Technical Support Engineer - Bucharest
Numai pentru membrii înregistrați Bucharest, România
1 lună în urmă
Job summary
We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.
Join CE&S and help us accelerate AI transformation for our customers and the world.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.
As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues.
Responsibilities
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Qualifications
- Extensive customer facing support experience
- Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration, ADFS, SSO configuration, Azure Identity protection, Identity management, O365 identity, Azure MFA
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
- Experience in one or more of these areas desirable
- Azure Identity Management; Synchronization, Provisioning, Account Management, DNS, Networking, Virtualization, PowerShell scripting
- OS Internals concepts, load balancing, geo-redundancy, CDN and VPN technologies
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