Customer Care with English - Otopeni
Numai pentru membrii înregistrați Otopeni, România
1 lună în urmă
Job summary
Contact customers by phone or email regarding their feedback about the company's services, resolve complaints and challenges, and improve relations with customers through social media interaction.
Responsibilities
- Contacting customers by phone or e-mail, regarding their feedback about the company's services;
- Resolving complaints and challenges from customers, redirecting the situation to the head of the department or another department when necessary;
- Improving relations with customers and their loyalty through interaction on social media channels (Facebook, Instagram);
Qualifications
- No experience is required, though 6 months of experience in a similar role would be an advantage;
- English and German at an advanced level (written and spoken). Knowledge of the English language is a plus;
- You should enjoy talking to people (by phone and email); it should be easy for you to communicate with your new colleague;
Descrierea postului
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