Junior Card Fraud Analyst - Iasi - Concentrix

Descriere

Location

Iași, Romania

Language

English

Summary

Apply with Concentrix

Description

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

If you're looking to grow and be inspired, as a Junior Fraud Analyst - Iasi (on-site) you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

Career growth and personal development

We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

What you will do in this role

As a Card Fraud Analyst on our team, you will:

• Be the first contact handling card fraud disputes raised by customers, understanding the fraud or scam event that has impacted the customers.
• Handle escalations from customer support or other internal teams, creating disputes on behalf of customers where applicable, and understanding the fraud or scam event that has impacted the customers.
• Direct incorrect escalations in the card fraud inbox to the correct internal teams.
• Combine multiple ongoing disputes from a single customer and investigating them as part of a single fraud event.
• Determine the true impact of the fraud event and add any unreported fraud transactions to the customers' disputes.
• Credit the customer in a timely manner (end to end speed).
• List down factors supporting the deactivation or refund refusal decision and submitting deactivations for double approval by an internal agent.
• Be able to independently own deactivations after 3-6 months of agent experience.
• Conversing with customers in a succinct, respectful manner to ensure customer satisfaction and avoid customer complaints.
• Make swift and accurate investigations internally (reviewing disputers' accounts/activities) and externally (using adverse media).

Your qualifications

Concentrix is a great match if you:

• A bachelor's degree in a specific education background
• Specific professional background (min 6-9 months in BPO)
• PC Skills
• Very good language skills – (C1 level of English)

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes

Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Romania's law, only applicants who are legally authorized to work in Romania will be considered for this position.