Technical Support Engineer - București
Numai pentru membrii înregistrați București, România
1 lună în urmă
Job summary
As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
Responsibilities
- Responsible for the customer support experience with Microsoft
- Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
Descrierea postului
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Donec lacinia nisi nec odio ultricies imperdiet.
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