Customer Service Specialist - Bucharest Metropolitan Area
Numai pentru membrii înregistrați Bucharest Metropolitan Area, România
1 lună în urmă
Job summary
We build teams where people are engaged, curious, and ready to take action. This is a space where you can have a real impact on the labor market in the transport and delivery sector - an industry undergoing its biggest transformation in years.
Responsibilities
- Handling customer inquiries via email, phone, and chat, ensuring high-quality and timely responses.
- Managing tickets and cases in line with service level agreements (SLAs).
- Investigating and resolving customer issues, escalating when necessary.
- Collaborating with cross-functional teams (e.g., Product, Operations, Finance) to solve problems and improve customer experience.
- Providing feedback and insights to support process optimization and enhance customer satisfaction.
- Contributing to knowledge base updates and documentation of best practices.
- Supporting onboarding and training of new team members when needed.
Descrierea postului
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Donec lacinia nisi nec odio ultricies imperdiet.
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