Executive Lounge Clerk - Bucharest

Job summary

Assist guests with pre-arrival process arrival/check-in guest activities/experiences problem resolution and guest departure/check-out Conduct pre-calls to arriving guests make pre-arrival arrangements amenity orders handle any other guest arrival requests Review and log preferences/traces in computer system Contact guests for pre-departure calls Handle Front Office duties including check-in/check-out prepare arrival packets and departure folios perform audit checklists prepare distribute welcome packages process billing perform administrative duties Respond to requests for visitor information special arrangements activities or services by making arrangements identifying appropriate providers Responsible for responding special requests from guests with unique needs following up promote satisfaction Gather summarize provide information about property surrounding area amenities including special events activities Answer record process all calls messages requests questions concerns Contact appropriate individual department as necessary resolve call request problem Understand assist reservation services Assist Bell/valet services owners requesting vehicles Perform Lobby Ambassador tasks Enhance guests food beverage experience understanding F&B offerings wine/cordial expertise duties serving F&B cleaning/maintaining area maintaining inventory Report incidents accidents injuries unsafe work conditions manager complete safety training certifications Follow company policies procedures ensure uniform personal appearances clean professional maintain confidentiality proprietary information protect company assets Welcome acknowledge all guests according to company standards anticipate address service needs assist individuals disabilities thank others genuine appreciation Speak others clear professional language prepare review written documents accurately completely answer telephones using appropriate etiquette Develop maintain positive working relationships others support team reach common goals listen respond appropriately concerns employees Comply quality assurance expectations standards Stand sit walk extended period entire work shift Move lift carry push pull place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties requested Preferred Qualifications Education High school diploma G.E.D equivalent Related Work Experience At least 1 year related work experience Supervisory Experience No supervisory experience License Certification None As host Marriott Hotels help keep promise Wonderful Hospitality Always delivering thoughtful heartfelt forward-thinking service upholds builds living legacy With name synonymous hospitality world over proud welcome explore career Marriott Hotels In joining Marriott Hotels join portfolio brands Marriott International Be where can do best work begin purpose belong amazing global team become best version you JW Marriott part luxury portfolio consists beautiful properties gateway cities distinctive resort locations around world JW believes associates come first if happy our guests will be happy JW creates opportunities training development recognition place pursue passions luxury environment focus holistic well-being Treating exceptionally starts way take care associates That The JW Treatment In joining JW Marriott join portfolio brands with

Descrierea jobului