Cristian Ovaciuc

Specialist senior bilingv în servicii clienți, cu peste 13 ani de experiență în oferirea de asistență de înaltă calitate în medii dinamice. Am abilități solide în soluționarea problemelor tehnice, gestionarea interacțiunilor cu clienții și creșterea loialității acestora. Sunt expert în rezolvarea problemelor, comunicare clară și mentorat, având un istoric de succes atât în mediul corporativ, cât și în cel antreprenorial. Vorbesc fluent engleză și franceză și am abilități conversaționale în bulgară, italiană și spaniolă.

Professional Experience IGT Solutions | British Airways Ticketing Specialist Jan 2025 – Nov 2025 | Bucharest Metropolitan Area Deliver exemplary customer service via phone, email, and social media. Handle reservations, booking changes, baggage queries, and hospitality services. 

Ensure swift resolution and customer satisfaction in a global airline environment.

 SweetSpot Coffee & More | Managing Partner Aug 2023 – Jan 2025 | Bucharest, Romania Oversaw daily operations, supplier management, and customer service. 

Organized events and implemented sales strategies to drive growth. Developed skills in business planning and forecasting. 

TELUS | Senior Technical Support Representative Mar 2020 –Jan 2024 | Bucharest, Romania

 Resolved technical issues across internet, mobility, and TV services. 

Achieved high first-call resolution rates and customer satisfaction metrics.

Mentored junior team members and collaborated across departments. 

Proposed process improvements and updated training materials.

Party Camera | Managing Partner Nov 2016 – Jun 2022 | Bucharest, Romania 

Developed and executed sales strategies to exceed targets. 

Represented the company at industry events, building key relationships. 

Collaborated with marketing on targeted messaging.

 Romanian Software | Senior Account Manager Oct 2014 – May 2015 | Bucharest, Romania 

Generated new business opportunities and managed sales pipelines. 

Produced customer-specific proposals and secured purchase orders.

 Profilemn-Expert Romania | Sales Manager Sep 2013 – Oct 2014 | Bucharest, Romania 

Managed sales operations in Bucharest/Ilfov county.

Led sales teams to achieve objectives and profitability.

 Eureko Romania | Financial Consultant Sep 2012 – Mar 2013 | Bucharest, Romania 

Built and maintained client bases.

Guided clients on debt liquidation and financial planning. 

Pagini Aurii | Retention & Loyalty Manager Apr 2012 – Oct 2012 | Bucharest, Romania 

Managed customer portfolios for B2B & B2C ad sales. 

Ensured accurate record-keeping and financial tracking.

 | Sales Support Specialist / Pre-Sales Representative  ORACLE Aug 2009 – Feb 2011 | Reading,UK

 Provided consultative support on product applications and billing.

 Conducted customer training sessions with account executives

FCRP/SNSPA Bucuresti