Ana-Maria Tudor

I am a results-driven professional with 6 years of progressive experience in IT service management, partner support, and partner delivery within professional services and Customer Experience.

My career has evolved from frontline Service Desk to 2nd Line Partner Support, and later into roles focused on partner engagement, governance, and delivery performance. Along the way, I have consistently operated at the intersection of business, technology, and operations — clarifying needs, aligning stakeholders, and translating insights into practical improvements.

I specialize in stakeholder alignment, requirements clarification, root cause analysis, risk and impact assessment, and process optimization, with a proven track record of reducing escalations, improving service quality, and supporting data-informed governance through KPI analysis and structured reviews.

I bring together analytical thinking, clear communication, and constructive negotiation to navigate complex situations. I enjoy connecting different perspectives and turning ambiguity into structured, practical outcomes.

I am a results-driven professional with 6 years of progressive experience in IT service management, partner support, and partner delivery within professional services and Customer Experience.

My career has evolved from frontline Service Desk to 2nd Line Partner Support, and later into roles focused on partner engagement, governance, and delivery performance. Along the way, I have consistently operated at the intersection of business, technology, and operations — clarifying needs, aligning stakeholders, and translating insights into practical improvements.

I specialize in stakeholder alignment, requirements clarification, root cause analysis, risk and impact assessment, and process optimization, with a proven track record of reducing escalations, improving service quality, and supporting data-informed governance through KPI analysis and structured reviews.

I bring together analytical thinking, clear communication, and constructive negotiation to navigate complex situations. I enjoy connecting different perspectives and turning ambiguity into structured, practical outcomes.

Bachelors in Management and Equivalent in Business Information Systems