Alex H

 * Order Processing: Handles orders from sales staff and customers, ensuring accuracy and completeness.
* Order Administration: Manages orders, renewals, and complex orders for clients, vendors, and sub-orders.
* Order Management: Provides senior-level support, coordinates meetings, and addresses contract inquiries.
* Quote Conversion: Ensures client quotes are accurately converted to purchase orders and resolves any discrepancies.
* Order Updates: Maintains order details and invoice amounts in alignment with sales orders and milestone billing.
* Checklist Management: Creates and maintains order management checklists for various value streams and service portfolios.
* Order Tracking: Monitors orders through case management and the OMW to ensure validation, reconciliation, and data quality.
* Error Resolution: Escalates and resolves order errors.
* Sales Order Management: Handles sales orders for services that don't require contracts.
* Contract Updates: Ensures client contracts are updated with the latest sales order details and invoice amounts.
* Performance Monitoring: Tracks and ensures balance scorecard metrics and KPIs are met.

• Process Specialist  - Infosys BMP ( Oct 2022  - present )
• Senior Process Executive - Infosys IL ( Dec 2021 - Oct 2022) - Project moved to Infosys BPM
• Senior Order Management Specialist - NTT LTD ( Jul 2021 - Dec 2021 ) - Project Moved to Infosys IL
• Order Management Analyst - Wipro ( May 2020 - Jul 2021 ) 
• Travel Specialist - Wipro ( Feb 2019 - May 2020 )
•  

Bachelor Degree - Journalism ( 2009 - 2012 ) Hyperion University